Customer Service

APPLY

The Future Stars Academy (FSA) is excited to offer four Customer Service Apprenticeship positions, providing an opportunity for individuals to engage with a diverse range of customers on a day-to-day basis. We are seeking enthusiastic candidates to fill the following roles:

1. Reception Apprentice
2. Registration & Membership Apprentice
3. Customer Support Apprentice
4. Personal & Professional Development Support Apprentice

Responsibilities:

1. Reception Apprentice:

• Greet and assist visitors, ensuring a positive and welcoming experience.
• Manage incoming calls and inquiries, directing them to the appropriate departments.

2. Registration & Membership Apprentice:

• Assist in the registration process for new members.
• Manage membership inquiries and provide relevant information to potential and existing members.

3. Customer Support Apprentice:

• Handle customer inquiries promptly and professionally.
• Provide support and guidance to customers, ensuring their needs are met effectively.

4. Personal & Professional Development Support Apprentice:

• Collaborate with individuals to assess their personal and professional development goals.
• Provide guidance and support to customers on FSA programs that align with their aspirations.

Requirements:

1. Customer Service Focus:

• Demonstrate a customer-centric approach with a commitment to delivering exceptional service.

2. Communication Skills:

• Possess excellent verbal and written communication skills.

3. Team Collaboration:

• Ability to work collaboratively with colleagues and customers.

4. Adaptability:

• Be adaptable and responsive to various customer needs and situations.

Training and Development:

• Engage in comprehensive training programs to enhance customer service skills and knowledge.
• Receive ongoing support and mentorship to ensure continuous personal and professional growth.

Benefits:

• Gain valuable experience in customer service and engagement.
• Access opportunities for career advancement within the FSA organization.
• Develop a diverse skill set applicable to various customer service roles.

How to Apply: If you are passionate about customer service and interested in one of the apprenticeship roles, submit your application by selecting the Apply button above and filling out the application or sending your CV and cover letter to info@thefuturestarsacademy.com. Please indicate the specific apprenticeship role you are applying for in the subject heading.

Note: The FSA Customer Service Apprenticeship offers a unique opportunity for individuals to kickstart their careers in customer service while contributing to the positive and inclusive culture of the FSA community. We look forward to welcoming dedicated and motivated apprentices to our team!